SAP Support Alternative

SAP Wants You to Move to S/4HANA. You Don't Have To.

SAP's migration pressure is a sales strategy. Your ECC investment runs perfectly well — and we'll support it at 50–90% less than SAP Enterprise Support. Named engineers, 15-minute response SLA, and zero upgrade pressure.

50–90%
Cost reduction
15 min
Response SLA
2030+
ECC support horizon

Free SAP Support Cost Analysis

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500+
Enterprise Clients
50–90%
Cost Savings
15 min
Response SLA
98.7%
Retention Rate
Est. 2016
Year Founded

The SAP Problem

SAP's Business Model Depends on Your Fear of Falling Behind

SAP has spent a decade conditioning enterprises to believe ECC is dying. The reality: ECC still runs the world's largest companies, and third-party support extends its life indefinitely.

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Artificial End-of-Life Urgency

SAP's "2027 end of maintenance" for ECC was extended to 2030 under client pressure — and will likely be extended again. The urgency is manufactured. Your ECC investment isn't at risk.

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Enterprise Support Premium

SAP's Enterprise Support fee (22%+ of licence fees) delivers PSCD, PDCE, and support portal access. Most enterprises use less than 20% of what they pay for. You're subsidising SAP's cloud R&D.

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S/4HANA Migration Cost Reality

SAP-commissioned studies suggest S/4HANA migrations average $300K–$1M+. Independent analysis consistently reveals final costs of $5M–$300M for large enterprises. And the benefits rarely materialise on schedule.

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Customisation Abandonment

SAP Enterprise Support explicitly excludes customer-written ABAP and modifications. After decades of customisation, most enterprises have millions in bespoke development that SAP won't touch.

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Deteriorating Support Response

SAP's first-level support triage can take 2–5 business days for P2 issues. Critical issues requiring actual SAP engineering escalation regularly take weeks. The price keeps rising. The service doesn't.

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Licence Audit Exposure

SAP's Global License Compliance (GLC) programme intensifies around renewal periods. Indirect access claims — where SAP demands payment for third-party system access to SAP data — remain an existential risk.

Coverage Comparison

GoVendorFree vs SAP Enterprise Support: What You Actually Get

Coverage Area SAP Enterprise Support GoVendorFree
Annual cost22%+ of licence fees✓ 50–90% less
Named engineer✗ Ticket queue system✓ Dedicated named engineer
Initial response timeHours to days (triage)✓ 15 minutes guaranteed
Custom ABAP support✗ Explicitly excluded✓ Fully covered
Customer modifications✗ Not supported✓ Supported
ECC support post-2030✗ Discontinued✓ Indefinite coverage
Security patchesCurrent versions only✓ All supported versions
S/4HANA migration pressure✗ Constant✓ Zero — your timeline
Interoperability supportLimited✓ Full coverage

SAP's next renewal isn't a deadline — it's a negotiating point.

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SAP Products We Support

Deep SAP Coverage Across Your Entire Landscape

SAP ECC

All ECC releases including ECC 6.0 (Enhancement Packages 0–8). Full functional and technical support including ABAP and basis.

SAP Business Suite

CRM, SCM, SRM, PLM — full coverage for all Business Suite applications including customisations and integrations.

SAP S/4HANA (on-premise)

On-premise S/4HANA 1610 through 2023 — for organisations that have migrated but want to exit SAP's support model.

SAP NetWeaver

All NetWeaver versions including Application Server ABAP, Java, and Portal. Including PI/XI integration middleware.

SAP BW / BW4HANA

Business Warehouse and BW4HANA on-premise — including InfoCubes, DSOs, and complex reporting landscapes.

SAP BusinessObjects BI

Crystal Reports, Web Intelligence, Lumira, Analysis for Office, and the full BO stack.

Transition Process

From SAP Enterprise Support to GoVendorFree in 4 Steps

SAP Landscape Audit

We document your full SAP landscape — products, versions, customisations, Z-programs, interfaces, and support history. No surprises after cutover.

Support Model Design

We design a coverage model that addresses your actual SAP support consumption — including custom development, basis support, and functional modules.

Parallel Operation

GoVendorFree support activates while SAP contract runs out. Our team shadows your environment for 30 days before SAP disengagement.

SAP Disengagement

We advise on SAP contract exit timing, maintenance key deactivation, and documentation requirements to avoid penalties.

Client Results

SAP Support Savings. Real Numbers.

$1.8M
Saved in Year 1

Global Manufacturing — SAP ECC 6.0

$2.4M SAP Enterprise Support replaced with GoVendorFree at $600K. Same ECC 6.0 landscape, 140,000 users. All customisations and Z-programs fully supported. Transition in 60 days. S/4HANA migration taken off the agenda indefinitely.

82%
Cost Reduction

Retail Conglomerate — SAP Business Suite

$5.5M SAP support contract covering CRM, SCM, and SRM across 28 countries. GoVendorFree took over at $990K annually. SAP's indirect access claims during the transition were assessed and closed without payment.

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FAQ

SAP Third-Party Support: Common Questions

No. SAP's mainstream maintenance for ECC 6.0 runs to 2027, with extended maintenance to 2030 and customer-specific maintenance available beyond that. The urgency SAP creates around S/4HANA migration is a sales strategy. With GoVendorFree, you can remain on ECC indefinitely — we provide independent support with no migration pressure whatsoever.
Yes — and this is one of the most significant advantages over SAP Enterprise Support. SAP explicitly excludes customer-written ABAP and custom modifications from their support scope. We support your entire SAP environment, including all Z-programs, modifications, custom objects, and bespoke integrations.
We provide our own security advisory service covering all supported SAP versions. This includes monitoring for vulnerabilities, providing our own security update assessments, and developing custom patches where SAP's security notes are applicable to your version.
SAP licence compliance is governed by your licence agreement, not your support contract. Leaving SAP Enterprise Support does not affect your right to run SAP software under your existing licences. We provide licence compliance advisory as part of our onboarding to ensure your position is protected.
Our pricing is typically 50–90% less than SAP Enterprise Support, depending on your environment scope and complexity. We provide a detailed cost analysis after a free environment assessment. Most clients save between $500K and $5M+ annually.

Your next SAP renewal doesn't have to be
SAP's terms on SAP's timeline.

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