Oracle's Customer Support Identifier (CSI) model was built to lock enterprises into perpetual payments — not to serve them. We deliver equivalent or superior Oracle support coverage at 50–90% less cost, with named engineers and a 15-minute response SLA.
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The Problem
Oracle's $22B+ annual support business thrives on inertia. The average Oracle customer pays 22% of licence value per year — even for software versions Oracle stopped actively developing a decade ago.
Oracle's standard support fee is 22% of net licence fees annually, compounded. On a $5M licence estate, that's $1.1M per year with automatic annual increases.
Oracle declares software "end of life" to pressure upgrades — often to cloud products you don't need. Your on-premise Oracle investment still runs perfectly. It shouldn't cost a fortune to support it.
Oracle's License Management Services (LMS) audit programme is a sales tool, not a compliance function. Enterprises in active contract negotiations are statistically more likely to receive audit notices.
First-level Oracle support is increasingly handled by offshore teams following scripts. Escalation to engineers who know your product can take weeks. You're paying premium prices for commodity service.
Oracle's OCI cloud push means support resources are redirected toward cloud products. On-premise support capability quietly degrades as Oracle moves engineers to cloud support.
Oracle makes leaving support deliberately difficult — requiring advance notice, imposing reinstatement fees, and threatening loss of patches. The system is designed to trap, not serve.
Coverage Comparison
Not all support is equal — but in most areas, we exceed what Oracle delivers for enterprise software users.
| Coverage Area | Oracle CSI | GoVendorFree |
|---|---|---|
| Initial response SLA | Varies (hours to days) | ✓ 15 minutes guaranteed |
| Named engineer | ✗ Shared queue | ✓ Dedicated named engineer |
| Security updates | Latest version only | ✓ All supported versions |
| Tax / annual fee | ✗ 22% of net licence fees | ✓ 50–90% less |
| End-of-life software support | ✗ Not covered | ✓ Fully supported |
| Interoperability support | Limited | ✓ Full interoperability coverage |
| Custom code support | ✗ Not covered | ✓ Included |
| Audit / migration pressure | ✗ Constant | ✓ Zero — we have no interest in upselling you |
| Contract flexibility | ✗ Multi-year, difficult to exit | ✓ Annual, exit-whenever |
Oracle Products We Support
Our engineers carry certified expertise across all major Oracle enterprise software product lines.
9i, 10g, 11g, 12c, 18c, 19c, 21c — all versions, including extended support versions Oracle no longer actively patches.
EBS 11i, R12.1, R12.2 — full functional and technical support for all EBS modules.
JDE EnterpriseOne and World — including tools releases, business function libraries, and orchestrator.
HCM, Financials, Campus Solutions, and custom PeopleSoft implementations.
All Siebel versions including 8.x and IP releases. Many clients run Siebel indefinitely on our support.
WebLogic, SOA Suite, Identity and Access Management, and related middleware components.
The Transition Process
We manage the entire transition. Most clients complete it in 30–60 days with zero disruption.
We document your full Oracle environment — all products, versions, customisations, and integrations. This becomes the foundation of your support model.
Our engineers design support coverage that maps to your actual usage — not Oracle's bundled support model. You pay for what you need, not what Oracle sells.
We activate GoVendorFree support while your Oracle CSI remains active. This parallel period (typically 30 days) validates coverage before you cancel Oracle.
We guide you through proper Oracle CSI cancellation — including timing, notice requirements, and documentation — to avoid reinstatement fee exposure.
Client Results
Client identities protected by request. These results are documented and verifiable.
$2.8M annual Oracle CSI cost replaced with $700K GoVendorFree coverage. Same 19c Database, same EBS R12.2. Transition completed in 48 days. Zero downtime. Oracle audit notification received 6 months after leaving — closed without action following our licence compliance review.
$4.5M EBS support contract running software Oracle declared "premier support ended." GoVendorFree provided full EBS 12.1 coverage — including custom integrations Oracle refused to support — for $990K annually. Saving $3.51M per year.
Frequently Asked Questions
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