Enterprise software vendors have spent decades building support models that serve their renewal targets, not your business. We built GoVendorFree to change that — one contract at a time.
Our Mission
In 2016, the founders of GoVendorFree had a combined 30 years of experience inside and alongside the enterprise software industry. They had watched Oracle, SAP, IBM, and the rest build support businesses that grew not by delivering better service — but by making it harder to leave.
The "22% annual support tax" model was never about value. It was about inertia. Enterprises paid because the switching cost appeared high, because audit threats created fear, and because the status quo was the path of least resistance.
GoVendorFree was founded on a simple observation: the technical complexity of enterprise software support is not as high as vendors claim. What they sell as a premium service — patches, security updates, interoperability fixes — can be delivered by independent engineers at a fraction of the cost, with faster response times and without the conflict of interest that comes from being your software vendor.
Our clients don't switch to us because we're cheaper. They switch because we're better — and cheaper. Named engineers who know their environment. Response times measured in minutes, not hours or days. Support for customisations and end-of-life software that vendors refuse to touch. And zero pressure to buy software they don't need.
Since 2016, we've helped more than 500 enterprises across 40+ countries reclaim billions in IT budget — money that was flowing to vendor support contracts that delivered a fraction of the promised value. The average client saves between 50–90% on their annual support spend. Our client retention rate of 98.7% speaks to whether the alternative works.
We support Oracle, SAP, VMware/Broadcom, and IBM — the four vendors that extract the most from enterprise IT budgets while delivering the least improvement in service quality. That's not an accident. It's the market opportunity we're built for.
Our Principles
These aren't marketing statements. They're the decisions we make every day that determine whether you stay with us.
We don't sell software. We have no financial interest in your upgrade decisions, your cloud migration timeline, or your next renewal. That independence is the most valuable thing we offer — and it's structural, not just a promise.
Every GoVendorFree client gets a named engineer who knows their environment. Not a rotating first-level team following a script. Not a shared service desk. The engineer who takes your call on day one is the engineer who will resolve your issue — because they understand your stack.
We tell you what third-party support can and cannot do before you commit. We advise on licence compliance, audit risk, and transition risks upfront. Our clients make informed decisions — not decisions made under sales pressure.
Our annual contracts don't include exit penalties. If we're not delivering — on response times, on issue resolution, on the coverage we promised — you leave. That pressure to perform is by design. It's what our 98.7% retention rate is built on.
Vendors have a financial interest in your technology churn. We have a financial interest in your stability. We support end-of-life software, customisations, and legacy environments — because we understand that not every system needs to be on the latest release.
SAP doesn't need you to migrate to S/4HANA on their timeline. Oracle doesn't need you to move to OCI. VMware doesn't need you to accept Broadcom's new subscription pricing. We'll tell you that plainly — and help you negotiate from strength, not fear.
Our History
GoVendorFree was founded by professionals who spent their careers inside the enterprise software support industry — and decided to build something better.
Launched with a mission to offer enterprise-grade Oracle and SAP support at independent pricing. First 12 clients onboarded in year one — all referrals from former colleagues who had watched vendors overcharge for years.
Reached 100 enterprise clients across 18 countries. Expanded coverage to include IBM middleware and Db2. Average client savings documented at 67% vs prior vendor contract.
Weathered COVID as enterprise IT budgets came under pressure and CIOs finally had executive cover to challenge vendor renewal terms. Demand for third-party support doubled in 18 months.
Added VMware/vSphere support as enterprise hypervisor costs came under scrutiny. Broadcom's acquisition of VMware the same year created urgent demand for an independent support alternative.
Surpassed 500 active enterprise clients across 40+ countries. Broadcom's post-acquisition VMware price increases of 3–5x drove a wave of new clients seeking support alternatives.
GoVendorFree remains privately held with no external investors — no pressure to prioritise growth over client outcomes. 98.7% client retention rate. The mission hasn't changed.
The Difference
The structural differences between vendor support and independent support are not subtle.
Talk to Us
We don't do hard sells. The first conversation is always about whether what we do is a genuine fit for your situation. If it isn't, we'll tell you — and point you in the right direction.
Most clients come to us 3–6 months before a major vendor renewal. The earlier we speak, the more leverage you have. But we've also helped clients who are mid-contract and looking to exit early.
Tell us about your environment and we'll respond within 15 minutes.
Our Commitment
That's not a brand promise. It's the structural reality of what GoVendorFree is. Independent, engineer-led, and accountable only to the enterprises we serve. Explore our services or read what our clients say.